"Call Centers today have to adapt to the communication methods customers prefer. The new OmniChannel Call Center Software is available as part of Vocal IP's Unified Communications (UC One) platform and allows businesses to leverage their Call Center personnel to deliver the best possible customer experience by integrating Web Chat, Web Call Back Requests, Texting, Email and Twitter into their existing Call Centers. Vocal IP, a leading provider of next-generation voice and data networking solutions, announced that the company is deploying OmniChannel Call Center Software for enterprise and business customers nationwide.
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